Privacy Policy

The data controller is MATRIX PLUMBING AND HEATING LIMITED, Company No. 05906173, registered office 23 Walson Way, Foresthall Park, Stanstead, Essex, CM24 8GD. You can reach us at support@matrixph.shop or +44 7937434333.

• Order details: name, shipping address, email, phone and the items you buy.
• Payment confirmation: we receive a success/failure result from our payment provider. We never see or store full card numbers.
• Enquiry details: anything you submit through our contact or bulk-order forms.
• Technical data: basic, aggregated analytics such as pages viewed and device type.

• To process, ship and support your orders (performance of a contract).
• To answer enquiries you send us (your consent / our legitimate interest).
• To meet legal, accounting and tax obligations.
• To improve our store and prevent fraud (legitimate interest).

We do not sell your personal data, and we do not use it for automated decision-making.

Card and wallet payments are handled by PCI-DSS compliant payment processors. Your card data is entered directly with the processor on a secure page and is not stored on our servers.

We share data only with providers that help us run the store — payment processors, shipping carriers and email/hosting providers — under contracts that require them to protect it. We may disclose data where required by law.

Order and tax records are kept for as long as required by law (generally six years). Enquiry messages are kept only as long as needed to resolve them.

• Access, correct or delete your personal data.
• Object to or restrict certain processing, and withdraw consent at any time.
• Data portability, and the right to lodge a complaint with a supervisory authority (in the UK, the ICO).
• CCPA: California residents may request disclosure or deletion and will not be discriminated against for exercising these rights.

To exercise any right, email support@matrixph.shop.

We use essential cookies to keep your cart working and limited analytics to understand usage. You can control cookies through your browser settings.

We may update this policy and will revise the date above when we do.