Privacy Policy

• Order & contact details — name, email, phone, billing and delivery address.
• Order information — items purchased, order value and history.
• Payment information — card and payment data are collected and processed directly by our payment providers (see below). We do not store full card numbers on our servers.
• Enquiry details — anything you tell us via our contact or trade-enquiry forms.
• Technical & usage data — IP address, browser type and basic analytics about how the site is used.

We use your information to:

• Process and deliver your orders and handle returns;
• Provide customer support and respond to enquiries;
• Send order and shipping confirmations;
• Prevent fraud and keep the store secure;
• Meet our legal and accounting obligations;
• Improve our products and website, and — only with your consent — send marketing you can opt out of at any time.

Our legal bases (under UK/EU GDPR) are performance of a contract, our legitimate interests in running the store, your consent where required, and compliance with legal obligations.

We share data only with trusted service providers who help us run the store, under contracts that require them to protect it:

• Payment processors (such as Stripe and PayPal) to take payment securely;
• Shipping & fulfilment carriers to deliver your order;
• Hosting, email and analytics providers who operate our infrastructure.

We do not sell your personal information. We may disclose data where required by law.

We use essential cookies and local storage to keep your shopping cart working and the site secure, and limited analytics cookies to understand site usage. You can control cookies through your browser settings; blocking essential cookies may affect checkout.

We keep order and transaction records for as long as needed to fulfil your order and to meet legal, tax and accounting requirements (generally up to 6 years). Enquiry messages are kept only as long as needed to resolve your request.

If you are in the UK or EU, you have the right to:

• Access a copy of the data we hold about you;
• Correct inaccurate data or complete incomplete data;
• Request erasure of your data where applicable;
• Object to or restrict certain processing;
• Request portability of data you provided;
• Withdraw consent at any time.

To exercise any of these, email support@matrixph.shop. You also have the right to complain to the UK Information Commissioner's Office (ICO).

California residents have the right to know what personal information we collect, to request deletion, to correct inaccuracies and to opt out of the “sale” or “sharing” of personal information. We do not sell your personal information. To make a request, contact us at support@matrixph.shop; we will not discriminate against you for exercising these rights.

Your data may be processed outside your country by our providers. Where that happens, we rely on appropriate safeguards such as standard contractual clauses. We use technical and organisational measures, including encryption in transit, to protect your data.

Our store is intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us data, contact us and we will delete it.

The data controller is MATRIX PLUMBING AND HEATING LIMITED (Company No. 05906173), 23 Walson Way, Foresthall Park, Stanstead, Essex, CM24 8GD. For any privacy question or request, contact support@matrixph.shop.